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troubleshooting

TROUBLESHOOTING ISSUES WITH SUPER CRUISE®

If equipped, Super Cruise®† is a driver assistance technology that allows hands-free driving on compatible roads. While you’re using the feature, it helps prompt you to pay close attention to the road so you’re ready to take control.

 

If your vehicle has this feature and you are not able to turn it on, here are some possible reasons it may be unavailable.

Symptoms/Help Topics

Do This First

When Super Cruise is Not Available

Do This First

First, make sure you have an active Super Cruise plan on your GM account. Check the My Account section of Cadillac.com or your vehicle’s mobile app to see if you have a Super Cruise plan.

 

Once you confirm you have an active Super Cruise plan, confirm you’re on a compatible road, all system conditions are met and you are following the correct steps to turn on Super Cruise.

When Super Cruise is Not Available

Super Cruise may not be available or may disengage when it is active, based on several operating conditions. If this happens, you can find out why by using the SUPER CRUISE button on your steering wheel to view Driver Information Center messages.

  • If the Super Cruise symbol does not appear, a message will display when you press the SUPER CRUISE button with an explanation about why the system is unavailable.
  • If Super Cruise turns off, press the SUPER CRUISE button within 10 seconds to display a message with the reason the feature turned off.
  • You may see a message that just says “Super Cruise Unavailable.” This can happen when the system experiences an error or loses connection. The Super Cruise symbol will light up when the system is available again.
  • If your Super Cruise service has ended and you do not renew it, you’ll see a Driver Information Center message that says either “Unavailable, GPS Signal Lost,” “Unavailable, Press OnStar Button” or “Subscription Required, Press OnStar Button,” depending on your vehicle

For your security, please don't include personal info such as phone number, address or credit card details.

RELATED LINKS AND RESOURCES

About Super Cruise

How to Use Super Cruise

Q&As

DOES THE SUPER CRUISE SYSTEM TURN MY VEHICLE INTO AN AUTONOMOUS VEHICLE?

No. Super Cruise can’t drive the vehicle or replace your responsibility to be attentive and ready to take control at any time. Even when Super Cruise is engaged, you must remain attentive and act as a supervisor for the system.

ARE THERE ANY CAMERAS OR SENSORS I NEED TO KEEP CLEAN FOR SUPER CRUISE TO WORK?

Yes. There is a forward-facing camera and radar sensors on all sides of the vehicle that must be kept clean. Refer to your Owner’s Manual for the locations of these sensors. 

IF THERE IS AN OBSTRUCTION ON THE ROAD, WILL SUPER CRUISE STEER AROUND IT?

No. Super Cruise cannot steer to avoid any objects (including vehicles, animals, pedestrians, bicyclists, potholes, debris, construction barriers or cones). It is not a crash avoidance system. It is designed to help you stay in a single lane and works with Adaptive Cruise Control† to help you keep distance between you and the vehicle ahead of you.

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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner's Manual for more information about features.